We offer exchange or refund provided it meets the following conditions:

  • Exchange within 14 days;
  • With proof of purchase;
  • Item must be unused in its original packaging in perfect condition.

In the event you want to exchange, simply send back the unwanted items and we will post you an exchanged item. Please note that you will cover your own return shipping cost.

Exchange will only be accepted within 14 days from receipt.


  1. Email us your order details to info@unclebuffalo.com.au
  2. Post your unwanted item back to our service centre in Melbourne: 
    17/5 Samantha Court, Knoxfield, VIC 3180
  3. Once we receive the products and upon inspection, we will arrange for an exchange or refund.

Please click here for warranty and repair enquiry.